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Understand Your salena88 Account Terms

These terms set out what you can expect from us and what we ask of you when you use your salena88 account — covering deposits via DANA, OVO, and GoPay, account access, and how we handle your activity.

Account eligibility applies where local law permitsDANA, OVO, GoPay covered under deposit termsTerms apply across mobile and desktop accessAccount actions governed by these conditionsContact support for any terms query
salena88 Understand Your salena88 Account Terms
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Conditions

We take the handling of your account details seriously. Here is how we approach the key areas that affect your experience under these terms — from how your data is stored to how you can request changes to your account record.

Account Security Your account is protected by password and OTP verification on login. We never ask for your DANA, OVO, or GoPay PIN — keep those credentials private at all times.
Data Retention We retain account and transaction records for as long as required under applicable regulations. You can request a summary of your account data by contacting support through the in-account message centre.
Cookie and Session Use We use session cookies to keep you logged in across your mobile browser and desktop. Clearing cookies will end your session; you can log back in using your registered credentials and OTP.
Requesting Account Changes To update your registered wallet — switching from OVO to GoPay, for example — contact support with your account ID and the new wallet details. Changes are verified before taking effect.
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team is here to help. You can reach us through live chat, email, or the in-account message centre — whichever works best on your phone. We'll respond with a specific answer, not a generic reply.

Live Chat Open the chat widget from your account dashboard to ask about any terms clause, wallet condition, or account-access question in real time.
Email Support Send a detailed query to our support email address shown in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — for faster handling.
In-Account Messages Use the message centre inside your salena88 account to log a terms-related request. Our team reviews these and replies with account-specific detail.

Common Questions About Our Terms

These are the questions we see most often about how our terms work in practice — covering your account rights, wallet conditions, and what to do if something isn't clear.

Yes. All wallet deposits — whether via DANA, OVO, or GoPay — are governed by the payment conditions in these terms, including verification steps and minimum transaction amounts.

We'll notify you via your registered contact method. If you continue using your account after the update takes effect, that counts as acceptance of the revised conditions.

Yes. Contact our support team through the in-account message centre with your account ID. We'll provide a summary of the data we hold on your account.

Eligibility depends on your location and local law. Access to salena88 is available only in regions where it is permitted — check whether your region qualifies before opening an account.

Reach out via live chat or email support with your account ID and the specific clause in question. Our team will review the situation and respond with a clear, account-specific explanation.

Yes. You are responsible for keeping your password and OTP secure. Any activity carried out under your account credentials is treated as authorised under these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.