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How salena88 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, use DANA, OVO, or GoPay to manage your wallet, and browse our platform on mobile or desktop.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData access on requestIndonesia-region scope
salena88 How salena88 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Security and Your Controls

We apply technical measures to keep your account data and wallet transaction records secure. Access is restricted to authorised internal teams only, and all data in transit is encrypted. Your rights over your own information are real and actionable — here is how we handle the key areas.

Cookie Controls

Session cookies keep your login active across tabs. Analytic cookies help us fix broken flows. You can block non-essential cookies in browser settings without losing account access.

Account Security

Each login triggers an OTP sent to your registered number. If we detect a new device or unusual IP, access is held until you confirm via OTP — your wallet data stays locked until then.

Data Retention

We keep your account records while your account is open and for a set period after closure, in line with applicable rules. Transaction references tied to DANA, OVO, GoPay are retained to support dispute resolution.

Your Right to Access

You can request a copy of the personal data we hold. Submit the request via Account Settings or email support. We aim to respond within a reasonable timeframe under applicable local law.

REACH OUR TEAM

Contact Us About Your Privacy

Have a question about your data, want to request a correction, or need to know what we hold on your account? Our support team handles privacy requests directly — no automated wall, just a real response. Reach us through any of the channels below and we'll get back to you.

Live Chat Open the chat icon on any page. Describe your data request and our team will respond. Quickest path for urgent account-data queries.
Email Support Send your privacy request to our support address listed in your account settings. Include your registered email so we can verify and respond promptly.
Account Help Centre Log in, go to Account Settings, and find the Data Request section. Submit a request to access, correct or delete your stored information from there.

Common Questions About Our Privacy Practices

These are the questions we hear most often about how we collect and manage your information. If your question is not here, reach us via live chat or the Data Request section in your account.

No. We only record transaction references — the deposit or withdrawal confirmation numbers — not your wallet PIN, password, or full account credentials for any of those payment methods.

Yes. Submit a deletion request through Account Settings or email support with your registered details. We will process it subject to any retention obligations under applicable local law.

Access is limited to authorised team members who need it to operate your account, process payments, or resolve support queries. We do not sell your data to third parties.

Go to Account Settings and edit the field directly, or contact support via live chat if the field is locked. Our team can update records once your identity is verified via OTP.

Yes. The same policy applies whether you access salena88 on a mobile browser, desktop, or any other device. Session data and cookies work the same way across all of them.

Only the transaction data needed to process your deposit or withdrawal is shared with the relevant payment provider. We share the minimum necessary and only for that specific transaction.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.