Reference

Understand the Rules Before You Start

Every account on salena88 operates under a clear set of conditions — covering eligibility, account conduct, wallet use, and how we handle your data.

Account Eligibility TermsDANA, OVO, GoPay Wallet PolicyData Retention RulesAccess by Eligible Region OnlyAccount Conduct Standards
salena88 Understand the Rules Before You Start
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how our terms apply to your account, how your wallet data is stored, or how to request changes to your personal information, we have three ways to reach the right team. Each channel connects you to staff who can handle account-level policy queries — not just general help.

Live Chat Support Open the chat window from your account dashboard. Policy and data queries are routed to the compliance team, not just general support agents.
Email Contact Send detailed account or data requests by email. Include your registered account ID and the wallet type you use — DANA, OVO, or GoPay — so we can locate your record.
Account Help Centre The Help Centre inside your account lists policy documents by category. Use it to find the current version of any term before you contact support.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

salena88 handles account and wallet data with clear retention rules and a defined process for access requests. Here is how each area works in practice.

Data Handling

We collect only what we need to run your account — login data, wallet identifiers for DANA, OVO, GoPay, and session history. Nothing is sold to advertisers.

Cookies and Tracking

Session cookies keep your mobile lobby state intact when you switch between browser tabs or return after a short break. You can manage cookie preferences in account settings.

Account Security

OTP verification is required for login on unrecognised devices. If your linked GoPay or DANA number changes, re-verification is triggered automatically before any withdrawal.

Retention and Deletion

Account data is retained in line with applicable local regulations. To request deletion or a copy of your stored data, contact us by email with your account ID and wallet type.

Common Legal and Account Policy Questions

Real questions we get about how these terms work — answered plainly, without the legal runaround.

These terms apply to anyone who opens an account and accesses the platform where local law permits. If you are in an ineligible region, these terms still bind any session you initiate.

We post updates to this page before changes take effect for material policy shifts. Minor clarifications may go live immediately; check this page after any notification from us.

Email our support team with your registered account ID and the e-wallet you use — DANA, OVO, or GoPay. We will process data access requests in line with applicable local regulations.

Wallet identifiers tied to DANA, OVO, or GoPay are retained only for the minimum period required by applicable rules, then removed. You can request confirmation of deletion by email.

Access depends on local law and is available only where eligible. It is your responsibility to confirm whether online account activity of this type is permitted in your specific region.

Creating multiple accounts, bypassing wallet verification, or sharing session access across devices in ways that misrepresent identity all fall under conduct violations and may result in account suspension.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.